As you say, a heartwarming story of sensible management and good use of resources, if only it were commonplace.
Mrs
@BoldonLad is currently having treatment in a nearby Dermatology Department. We have had to travel to it, because it is in a neighbouring NHS trust. The Consultant suggested she obtain copies of some medical photographs, taken as part of her diagnosis/treatment. The process to do this is unbelievably complicated and bureaucratic, and, no doubt implying several people, perhaps a whole department. All of this apparently because these particular records are in the possession of a different NHS Trust, to the one covering our local area. Silly me, I thought the "N" in NHS stood for National.